StellaLife's 100% Satisfaction Guarantee
We are so sure you will be delighted with your purchase of VEGA™ Oral Care product, that if you are not completely satisfied, you can return the bottle for a full refund within 14 days of purchase. Refunds are limited to only 1 (one) refund request on any 1 (one) size package of VEGA™ Oral Care per household and product must have been purchased from us directly through this website. Only the purchase price of the product will be refunded, less any discounts. For any questions regarding refunds, please send us an email at firstname.lastname@example.org.
How do I return the product if I am not satisfied?
Step 1: Please have the following information included with unused portion of the product:
- Your full name
- Copy of the Invoice with Date of Purchase, Order Number, Name of the Product or the SKU #
- Quantity of each Product being returned
- Reason for the Product being returned
Step 2: We recommend that you ship the package by an insured carrier. Shipping and handling charges are non-refundable. You will be responsible for paying for your own shipping costs for returning your item. If you are shipping an item with a value which exceeds $100, you should consider using a trackable shipping service or purchasing shipping insurance. We are not responsible for any lost packages or product damaged in shipment. Please make certain that all product is packed sufficiently to prevent damage.
Step 3: For a full refund, simply return the bottle and the information listed above to:
2700 Patriot Blvd., Suite 250
Glenview, IL 60026
Step 4: Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. Your refund will then be processed and a credit will automatically be applied to your credit card or original method of payment. Although your bank or credit card company is responsible for the period in which you receive your refund, typically credits are received within sixty (60) days from the date of the request.
If you haven’t received a refund within the sixty (60) day period, contact your credit card company to check on the status of the refund. If there seems to be any problem with your refund, please contact us by calling us at (800) 828-7265 or by email at email@example.com.
StellaLife uses only the highest quality natural ingredients in our products. However, in the unlikely event you experience an adverse reaction, please discontinue use of the product and contact your dental professional. We are interested to know about any adverse reaction regardless how minor it may be. If you experience an adverse reaction our team would welcome your comments - please call (800) 828-7265 or by email at firstname.lastname@example.org.
StellaLife makes no representation or warranty of any kind, express or implied (either in fact or by operation of law), with respect to the products, whether as to merchantability, fitness for particular purpose, or any other matter, except in the case of products made the subject of a proper return as stated in the StellaLife Return Policy. The buyer’s sole remedy for any claim against StellaLife of any kind, whether discoverable or latent, with respect to any product furnished to buyer shall be limited to the replacement of goods or credit against future product purchases. Consequential damages are expressly waived by the buyer.